Ads are still appearing even though I have a subscription.

Question

Accepted Answer

Please check the following steps!

First, try these:
- Close the app completely and restart it
- Update to the latest version in the App Store or Play Store

If you still see ads:
My Page → Notice/Ad/Notification Settings → Remove Ads → Check if Ads (pop-ups, banners) are toggled OFF
My Page → Subscription Settings & Management → Check if your subscription is applied to your family

Please note that the ad removal subscription benefits apply only to the administrator account that made the purchase. To apply it to all family members, each person needs their own subscription. We are currently reviewing improvements for this.