Service
Q. How will advertisements be displayed once there are over 1,000 photos?
A.
Once your total uploads exceed 1,000 photos, an advertisement will be shown just once a day when you upload photos. For other family members (those who only view the photos), banner ads will be displayed while viewing, regardless of the number of uploads. If you would like to enjoy Babyfolio without ads, please check out our Ad-Free or Family subscription plans! 😊
Q. Can I create unlimited AI Babyfolio Stickers?
A.
You can create up to 30 AI Baby-mojis per family each month.
The count resets to 30 on the 1st of every month. Please note that any unused credits for the current month will not roll over to the next.
Q. If you change the sharing settings after the upload is complete, will my family receive another notification?
A.
No, family members will not receive a separate notification when the sharing scope is changed after uploading.
Q. Please follow the steps below to set up Memory Trip (random photo notifications).
A.
Currently only available for Android.
The iOS version will be added in the future.
Q. Can I download all the photos at once?
A.
Currently, you can download individual photos and videos for free.
Bulk downloading is available after charging Cheese via My Page → Download All!
Q. I can't see the photos I uploaded. I can see them on my end, but they aren't visible to others, and when I try to re-upload them, it says they have already been uploaded.
A.
Please select the date when your family members cannot see the photos and check how the sharing range is set.
If it is set to "Couple Sharing," other family members may not be able to see them.
Q. The upload button has suddenly disappeared.
A.
Oops! If the upload button isn't visible, please go to My Page → Family Permissions and check if "Upload Permission" is turned on!
Q. What items can I record in the feeding log?
A.
You can record 7 essential routine items: Breastfeeding, Formula, Solid food, Diapers, Sleep, Pumping, and Bottle-fed breast milk.
You can also track various other activities such as Hospital visits, Notes, Temperature, Medication, Snacks, Tummy time, and Play!
By logging daily, you can also check your baby’s total daily statistics at a glance 😊
Q. The feeding intervals do not match the actual time.
A.
Please update the app to the latest version.
If the issue persists after the update, please contact our customer center and we will look into it for you 🙏
If you are living abroad, please go to My Page → Service Settings → Timezone Settings to set the correct timezone for your current location!
Q. The app is closing unexpectedly or crashing.
A.
Please try the following steps: ① Close the app completely and restart → ② Update to the latest version → ③ Delete and reinstall the app.
If the issue persists, please send a screenshot or screen recording of the error to our customer center, and we will look into it for you!
Q. Where can I check the current app version?
A.
You can check your current version under My Page → Service Settings → Version 😊
Q. How do I update the app?
A.
iOS: App Store → Search 'Babyfolio' → Click the yellow icon → Update
Android: Play Store → Search 'Babyfolio' → Update
If you don't see the update button, it means it's still being rolled out, so please try again in a little while!
Q. How many photos can I upload at once?
A.
With the free version, you can upload up to 100 photos at a time, and with a subscription plan (Family, Premium, etc.), you can upload up to 500 photos at once! 😊
Q. What is the maximum length of a video I can upload?
A.
The free version and Ad-Free subscription allow uploads of up to 1 minute, while higher plans like Family and Goods subscriptions support up to 10 minutes. 📷
With the Family High-Definition+ subscription, you can also upload high-quality FHD (1080*1920) videos!
Q. When you upload photos received from KakaoTalk, the dates are incorrect.
A.
Photos downloaded from KakaoTalk or cloud storage are saved with the download date rather than the original photo date.
To save them on the correct date, please select the desired date from the calendar on the Babyfolio home screen before uploading 😊
Q. Uploads are not working in the background.
A.
Background uploading is currently supported; however, due to Apple's policies, long-term background uploads are restricted. Therefore, only a small number of photos can be uploaded over a short period.
Please understand that this is due to system limitations and is not an area that Babyfolio can control directly :)
Q. I am having trouble uploading photos and videos.
A.
Please try the following steps in order.🙏
① Close the app completely and restart → ② Update to the latest version → ③ Try on both Wi-Fi and mobile data (LTE/5G)
If the problem persists, please send a screen recording or screenshot of the error to our customer center, and we will look into it for you!
Q. Where can I watch my free growth videos again on Babyfolio?
A.
Hello!
You can find it by going to the Create tab at the bottom > Storage at the top > Babyfolio Videos.
Q. How can I download photos and videos?
A.
You can only download files if the administrator has granted download permission to family members.
If you have permission, open the photo or video and tap the download button in the top right corner 😊
If you are unable to download, please ask the administrator to check your permission settings!
Q. I uploaded a video, but it's showing up as a black screen.
A.
Please try the following steps in order.🙏
① Force close the app and restart → ② Update to the latest version → ③ Delete the video and re-upload it
If the issue persists even after the update, please contact our customer center and we will look into it for you!
Q. How do I create a Babyfolio Video?
A.
Simply select your preferred video type in the Create tab, and a video will be automatically generated using your uploaded cover photos. 🎬
Monthly Growth and Birth videos can be created for free by watching an ad. Specialized videos like 100 Days, 1 Year, Birthday Party, and Premium videos are available exclusively for Babyfolio subscribers (Premium and Family plans).
Q. I applied for a Babyfolio Milestone Video, but I haven't received a completion notification yet.
A.
Video creation can take up to one day.
If it is still not complete after 24 hours, please contact our customer center. We will quickly look into it and request a remake for you 🙏
Q. I shared these photos only with my family; will my in-laws also receive a notification?
A.
Notifications will be sent based on the sharing scope selected during upload.
If you select "Maternal Family Only," notifications will be sent only to the couple and the maternal family members.
Q. How long will my Babyfolio videos be stored?
A.
Babyfolio videos will be automatically deleted from your temporary storage after 15 days.
Please make sure to save your videos as soon as they are created 😊
Q. Location tags are added automatically. How can I delete them?
A.
You can set up location tags by going to 'My Page > Service Settings > Location Tag on Upload'.
Q. The upload is not working.
A.
We apologize for the inconvenience.
Please visit the app store, search for "Babyfolio," and update to the latest version before trying again.
If the issue persists after the update, please check the following:
1. Does the upload fail on all connections (Wi-Fi, LTE, 5G)?
2. Does the issue continue even after reinstalling the app?
If it still doesn't work, please go to Customer Support > Contact Us and send us a screenshot or screen recording of the error so we can look into it for you.
Q. Is there a way to make the photos appear in the order they were taken? Even though I took them in the order of 1, 2, 3, they are showing up as 3, 2, 1.
A.
Currently, Babyfolio automatically uploads photos in chronological order based on the date they were taken.
The ability to change the order is being discussed for development, but we kindly ask for your understanding as we cannot provide a specific schedule at this time.
Q. Suddenly, I can't see the feeding schedule/records tab.
A.
Oops! If you can't see the feeding log button, please check if the "Feeding Log Access" is turned on under My Page → Manage Family Access!
Q. Can I upload photos from my PC to Babyfolio?
A.
We are well aware of the many requests for PC upload and a PC version, and we fully recognize the need for these features internally.
However, because the PC upload and web version require a different structural development process compared to the app, we ask for your understanding that it is currently difficult to provide a specific schedule.
Q. Are photos uploaded in their original quality? I’m wondering if the resolution changes when uploading or downloading.
A.
Whether free or paid, videos uploaded to Babyfolio are compressed to standard quality. The final result may vary depending on the original video's size and file volume.
While we strive to preserve metadata as much as possible, resolution and bitrate are lowered during the upload process.
If the user who uploaded the video has the original file still saved on their device without any edits, Babyfolio will display the original file to help save on data usage.
Photos are stored in standard quality, which is perfectly suitable for creating photo books, prints, calendars, and more! :)
Since Babyfolio provides unlimited storage capacity, please understand that we are unable to store original high-resolution files.
Q. After uploading photos to Babyfolio, I noticed that edits made in the iPhone gallery are reflected in the app in real time. Is there a way to turn this off if I don't want them linked?
A.
This is because we first show photos from your phone's gallery to display images and videos quickly while reducing data usage.
Any photos edited in your gallery will only be visible on your phone, while other family members will see the original version uploaded to the Babyfolio server.
Q. I noticed the photo quality decreased after downloading. Is there a way to keep the original high quality?
A.
Regardless of whether you are using a free or paid plan, Babyfolio compresses videos to standard quality during upload. The specific quality may vary depending on the original size and volume of the file.
While we strive to preserve metadata as much as possible, videos are uploaded with adjusted resolution and bitrate.
Q. Does uploading photos reduce the storage space on my phone? Also, how much free space do I need to have available to upload them?
A.
Uploading to Babyfolio does not reduce your phone's storage space.
However, since files are saved in "Standard Quality," we recommend backing up your original high-resolution photos elsewhere.
While Babyfolio offers unlimited upload storage, the app saves cache data during the upload process, similar to KakaoTalk.
* If the app is taking up too much space, you can clear it by going to "My Page > Service Settings > Clear Cache."
Q. Can my family not see the Live Photos?
A.
Live Photos and GIFs will be uploaded using only the first frame image. The original file may appear to display correctly on the uploader's own phone due to the saved cache.
Q. Can the family members not see the GIFs?
A.
For Live Photos and GIFs, only the first frame image will be uploaded. The original file may appear normal on the uploader's own phone due to cached data.
Q. What happens to my photos if the Babyfolio service ends?
A.
Because these are your precious memories, we keep all photos and videos safely stored with double backups.
While we have no plans to end our service, we will provide ample opportunity to download your files in the unlikely event of any changes.
Q. If I delete photos from my phone after uploading them to the app, will they also disappear from Babyfolio?
A.
No, photos uploaded to Babyfolio will remain in the app even if you delete them from your phone.
However, if you have enabled automatic gallery synchronization, any synchronized edits or changes may be reflected.
Q. Original photos were lost during the backup or transfer process.
A.
We sincerely apologize for any inconvenience caused. Photos uploaded to Babyfolio are safely stored on our servers and can be viewed within the app.
Please contact us through the [Inquiry] section so we can assist you with restoring your original photos.🙏
Q. Can I save all the uploaded photos at once?
A.
Yes, you can save them all at once.
Go to My Page > Photo Management > Download All and select the child you would like to download recordings for.
Q. Can I upload videos with the sound muted?
A.
Yes, it's possible! After selecting the video you want to upload, tap `Edit Video` to mute the sound before uploading.
However, the mute editing feature is a premium benefit for Babyfolio subscribers and is only available for accounts with an active subscription.
Q. Can I delete the uploaded photos all at once?
A.
A. Yes, you can organize them by date all at once.
After selecting the date you want to delete from the calendar, tap the `...` button in the top right corner. Tap `Select Photos` to delete all photos from that specific date at once.
Q. Q. Is it possible to change the privacy settings for multiple photos at once?
A.
A. Yes, you can change them all at once.
Go to `My Page > Manage Photos > Bulk Change Sharing Settings` to update the visibility of multiple photos at the same time in Babyfolio.
Q. Can I edit or delete my comments?
A.
A. Comments cannot be edited. However, you can delete any comments you have written yourself.
Admin accounts have the authority to delete all comments, including those left by other family members.
Q. I selected a date and uploaded them, but photos and videos from different dates are being uploaded together.
A.
When a photo or video has a filename in a date format (e.g., 20260701), Babyfolio prioritizes the date in the filename over the shooting date metadata.
This often happens with photos downloaded from apps like Instagram, KakaoTalk, or Kids Note, where the filename may not match the actual date the photo was taken.
For example, if a photo was actually taken on July 2nd but the filename is saved as 20260701, it will be recognized as a July 1st photo and uploaded along with others from that date if you select July 1st for upload.
How to Fix This
Before uploading downloaded photos or videos, please check if the filename contains a date.
If the date in the filename differs from the actual shooting date, please rename the file to match the correct date before uploading.
Alternatively, you can manually select the specific date you want when uploading.
Q. Who owns the copyright for the Babyfolio Sukticon stickers?
A.
A. The copyright for all assets and content—including Sukticon stickers, images, and designs provided by Babyfolio—belongs to Jejememe.
Users are welcome to use Sukticons within the Babyfolio service and share photos or content created with them on external channels like social media and messengers.
However, extracting, duplicating, distributing, selling, modifying, reprocessing, or commercially using the original Sukticon assets is not permitted.
Q. I can’t find photos for a specific date. How can I check them?
A.
Some image files may not contain date information, such as the date they were taken. In these cases, photos might not appear under the expected date right away.
When adding photos in Babyfolio, tapping the + button may prioritize showing photos that include date information. If you select a specific date from the calendar, photos from that date will appear first, followed by the rest in chronological order.
If you can't find the photo you're looking for, please try selecting the date on the calendar once more.